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PLEASE NOTE: Registering your return is only possible within the 14-day return period.
To register your return use the provided ORB-code and email adres used when placing your order.
- Return rates the Netherlands, Belgium and Germany
Returns: € 4.95
- Return rates rest of Europe
Returns: € 9.95
- Return rates United Kingdom
Returns: € 19.95
The import duties are not included to the return fee.
You have 14 days from receiving your order to send your purchase back to us.
All items must be returned in their original condition, without having been worn, washed or altered, and with all tags still attached.
Items can be returned within 14 days of receipt.
All items must be returned in their original condition, unworn, and with all tags attached.
Follow the steps to register your return:
- Start your return by clicking on the button above. Log in with your order number and the e-mail address corresponding to your order. The order number starts with ‘ORC’ and can be found on the order confirmation.
- Select the return reason per item. If you have received a damaged product, please contact us first at [email protected]
- Choose a shipping option and create your return label. You will receive a confirmation of your registration by e-mail, with the return label attached.
- Go to your local drop off point and return your package. Keep proof of shipment until your return has been processed by Creenstone.
- Once we have received the package, we will confirm receipt. All approved returns will be credited as soon as possible, please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We advise to follow the instructions provided to guarantee that your return is processed smoothly.
However, you can return your parcel using any secure means, but we may not accept liability.
In case you prefer to use a shipping carrier at your choice, please inform our customer care team on [email protected] and use the address below to send your purchase to our warehouse.
Stone Fashion Group
1175 RB Lijnden
If you require further assistance, please contact our Customer Support Deparment.
We’re available from Monday to Friday 9.00 – 17.00 (CET)
+31 (0) 20 8513859
Monday to Friday 9.00 – 17.00 (CET)