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We want you to be completely happy with your new purchase.
If you don't love it, send it back!
Conditions for returns
You have 14 days from receiving your order to send your purchase back to us.
All items must be returned in their original condition, without having been worn, washed or altered, and with all tags still attached.
To make an online return, follow these easy steps:
1. Start your return by clicking on the button above. Log in with your order number and the e-mail address corresponding to your order. The order number starts with ‘ORC’ and can be found on the order confirmation.
2. Select the return reason per item. If you have received a damaged product, please contact us first at [email protected].
3. Choose a shipping option and create your return label. You will receive a confirmation of your registration by e-mail, with the return label attached.
4. Go to your local drop off point and return your package. Keep proof of shipment until your return has been processed by Creenstone.
5. Once we have received the package, we will confirm receipt. All approved returns will be credited as soon as possible, please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We prefer that items are returned to us via our own service. However, you can return using any secure means, but we may not accept liability.
Please contact us on [email protected] if you intend to do this and send your purchase to the following address:
1175 RB Lijnden
If you require further assistance, please contact our customer support.
We’re available from Monday to Friday 9.00 – 17.00 (CET)
E: [email protected]
T : +31 (0) 20 8513859
Live chat: Monday to Friday 9.00 – 17.00 (CET)