Shipping & return

Shipping

Delivery within the Netherlands

Order before 16:00 on business days for next day delivery to your doorstep, orders placed after 16:00 will be delivered within 1-2 working days by PostNL. Once the order is dispatched from Creenstone warehouse you’ll receive an email with tracking information. If you’re not home, the courier will leave instructions how to pick up your package at the nearest post office.

International delivery

Below is an overview of our international shipping rates and estimated delivery times. We work with PostNL and DPD.

Country

Shipping cost

Delivery time

The Netherlands

Free delivery

1 working day

Belgium

Free delivery

1 working day

Germany

€10

1-2 working days

Austria

€10

2 working days

Denmark

€10

2 working days

France

€10

2-3 working days

Greece

€10

6 working days

Ireland

€10

3-4 working days

Italy

€10

2-3 working days

Luxembourg

Free delivery

1 working day

Monaco

€10

2-3 working days 

     

Poland

€10

2-3 working days

Portugal

€10

3-4 working days

Spain

€10

2-3 working days

United Kingdom

€10

2-5 working days

Sweden

€10

2-4 working days

 

   

Don’t see your country listed or have another question? Don’t hesitate to pick up the phone – or mail to [email protected] . Customer Care Department:+31 (0)20 4877777

Incomplete delivery

We work our hardest to deliver your order complete and on time. If there is an item missing or something is wrong with your order, get in touch within 7 days of delivery and we’ll help you.

Need to send an item back? Returns can take up to 2 weeks to process, but if you have not heard from our Customer Care team in the meantime, please don’t hesitate to pick up the phone.

CALL US

We are available between 09:00 and 17.00 every weekday for all your questions.

+31 (0) 20 4877777

E-MAIL US

You can e-mail us 24 hours a day, Mail to:

[email protected] 

Return

So you’ve received your order, but something’s not as expected. We accept returns of all items purchased from our website within 14 days past the delivery date. Read more about our return policy below.

When can I return?

We offer you 14 days to reflect if you want to keep your purchase.

The original hangtags must be attached to the returned item.

Return form

We want this to go smoothly, so please fill in the returns form and include it in your return. To ensure your item(s) gets to us safely and on time, please use one of our recommended postal services (Post NL for the Netherlands & Belgium, UPS or DHL for international) and hold onto your tracking number. The returns address is printed on the returns label. Please note that we are not responsible for any missing, late, or damaged returns.

Refund

Depending on your bank, it can take up to 5 working days to process and get your refund to you.

Change or cancel my order

Because of our semi-automated system, once you’ve placed and paid for an order on www.creenstone.com there’s no going back. You will need to receive and return your order as described above.

Can’t find the answer to your question, or been waiting for more than 14 days for your returns? Get in touch with our friendly Customer Care Team.

CALL US

We are available between 09:00 and 17.30 every weekday for all your questions.

+31 (0) 20 4877777

E-MAIL US

You can e-mail us 24 hours a day, Mail to:

[email protected]